Refund Policy Last updated: [DATE] ## 1. Automatic Refunds If a purchase (airtime, data, cable, electricity, exam PIN, or betting wallet funding) fails after all available service providers have been attempted, the amount charged for that purchase is automatically refunded to your ZamoraxPay wallet. No manual request is needed in this case. ## 2. Wallet Funding Wallet funding payments are generally non-refundable to your original payment method once your wallet has been credited, since the funds become part of your spendable wallet balance. If you believe you were charged in error, please contact support with your transaction reference. ## 3. Reseller Upgrade Fees The one-time reseller/wholesale upgrade fee is non-refundable once your account has been upgraded to the reseller tier. ## 4. Disputed Transactions If you believe a completed purchase was not fulfilled correctly (e.g. data not received despite a "successful" status), contact support with your transaction reference so we can investigate with the relevant service provider. ## 5. Contact Us For any refund-related question, please reach out via our Contact page with your transaction reference number.